Seller FAQ's
| Why Sell on Parallel Shopping and/or Parallel Industrial?Whether you already have an online store or have just opened your business, Parallel Shopping Marketplace can help your businesses increase sales and reach new customers by creating your online store and through our Marketing channels. You can import your products from your existing online store into our marketplace, or easily create your FREE online shop through your online vendor portal. There is no need to pay for expensive website hosting or payment gateways, and best of all it's free to join and there are no monthly fees! Last but not least, you wont be paying those entities that are slitting our throats. |
Who can sell on Parallel Shopping?
Anyone that has products can create a store and sell on Parallel Shopping Marketplace.
How much does it cost to sell on Parallel Shopping?
There are no joining or monthly subscription fees. Instead, we charge a flat percentage commission once an item is sold, which can be added on top of the product price. See Seller Fees
How do I manage my selling account/shop?
After you are approved to be a seller, you will be given administrator privileges. You can access your account information, add shop information, add products, see inventory, manage orders, manage payments and more.
Can I offer gift-wrap and gift card messaging services to my customers?
Yes!
How does free shipping work?
Survey's have been conducted and customers agreed that Free Shipping will entice them more to make a purchase, even if they knew the shipping costs were added to the product price. When adding a product and setting up the shipping method, tag the “Free Shipping” checkbox. Your customer wont be charged shipping cost.
Can sellers add our own shipping rate?
If each seller adds their own shipping fee and a customer wants to buy 10 products of that item they would have to pay the shipping fee that you set for each product, this can stop customers from making a purchase. Shopping carts are often abandoned at the checkout when customers are dissuaded by an additional shipping charge or they are uncertain of how much shipping they will have to pay even before they added a product to the cart. Maintaining a steady cost from product page to checkout increases a customer's likelihood on following through with the purchase.
Do I have to provide returns?
If a customer has a problem with their order, or if they change their mind about a purchase, they may ask for a refund. You will then have 3 business days to reply before Parallel Shopping Marketplace must step in to find a solution. If an item went missing and never arrived, you need to either provide additional tracking details or offer a resolution, such as a replacement or a refund. If the buyer received their item but it’s faulty, damaged, or doesn’t match the listing description, you need to work with them to resolve their issue. If they changed their mind, how you can respond depends on your return policy. Make sure you specify the time period in which you accept returns in your policy section, and who pays for the return postage.
What happens once I receive an order?
Once the customer places an order, you will automatically receive an email with the order details. You then need to log into your vendor portal, where you will be able to approve the sale and start preparing your order (from the orders menu).
Once the order has been shipped you can then mark the order as fulfilled (in the orders menu) please remember to add the shipping tracking number to the order. We will then process the order payment into your chosen payment method (profile > payment details) and you should receive payments in your nominated account within 3-14 days.
What should I include in my terms and conditions?
You will need to be clear and thorough about the terms of the transaction. Include any taxes or other applicable fees, shipping and handling information, and your return policy. Being honest about these terms helps build trust and avoids problems or disputes, thus providing a positive buying experience for your customers.
Creating your Parallel Shopping Marketplace shop
How do I sign up?
Signing up is easy! just CLICK HERE and you will be redirected to our application form. Once the application is submitted, a Parallel Shopping Marketplace team member will review your application within 24 hours. Once your application is approved, you will be able to access your vendor portal and start creating your shop!
How do I add products?
See Add Products Instructions
